Grievance Redressal Process

Step 1

Submit Your Grievance

Submit your grievance online or in writing to the Grievance Redressal Committee.

Step 2

Acknowledgement

Your grievance will be acknowledged and reviewed by the committee.

Step 3

Review & Investigation

The committee will examine the matter, seek relevant information and ensure a fair assessment.

Step 4

Resolution

Appropriate action will be taken and you will be informed within a reasonable timeframe.

Guiding Principles

Fairness

Every grievance is treated impartially and objectively.

Confidentiality

All complaints are handled with complete confidentiality.

Timely Resolution

Every effort is made to resolve grievances promptly.

Transparency

The grievance process is transparent, accountable and policy-driven.

How to Submit a Grievance

Please provide accurate details so our committee can understand your concern and respond at the earliest.

PDF, JPG, PNG (Max. 5MB)

Important Information

To ensure your grievance is processed efficiently, please keep the following guidelines in mind before submitting your request.

  • Submit complete and accurate information.
  • Attach supporting documents whenever available.
  • Anonymous complaints may not be processed.
  • All grievances remain confidential.
  • The committee reviews every grievance impartially.
  • You will receive communication regarding the status.
  • Resolution time depends upon the nature of the complaint.

We're Here to Help

If you require immediate assistance regarding your grievance, please contact the Grievance Redressal Committee directly.

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